Refund Policy

Last Updated: January 1, 2025

At Costa Vida, we are committed to your satisfaction with our authentic Mexican cookbook and recipes. This Refund Policy outlines the terms and conditions under which we issue refunds, returns, and exchanges. Please read this policy carefully before making a purchase. If you have any questions, please contact our customer support team at [email protected].

1. Our 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all our products, effective from the date of purchase. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of the original purchase date. This guarantee applies to both physical and digital products, including the "Costa Vida Signature Recipes" cookbook and downloadable recipe collections.

2. Refund Eligibility Requirements

To be eligible for a refund, you must meet the following conditions:

• Timeframe: Your refund request must be submitted within 30 days of the original purchase date. Requests made after the 30-day period will not be considered.
• Proof of Purchase: You must provide a valid proof of purchase, such as your order confirmation email, order number, or the email address used at the time of purchase.
• Physical Products: For physical cookbooks, the item must be in its original condition, unmarked, and undamaged. We may request that you return the item to us at your own expense, depending on the circumstances of the refund request.
• Digital Products: For digital products and downloads, refunds may be issued in cases where the product is defective, inaccessible, or materially different from what was described on our website. Because digital products are non-returnable once downloaded, we evaluate each request on a case-by-case basis.
• No Abuse of Our Policy: We reserve the right to refuse a refund if we suspect fraud, abuse of the refund policy (e.g., repeated refund requests for the same product), or excessive use of the guarantee system. We aim to be fair to our genuine customers while protecting our business from misuse.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact Us: Send an email to [email protected], or use the contact form on our website, and include the following information:
  • Your full name
  • Your order number (if available)
  • The email address used for the purchase
  • The product(s) you wish to return
  • The reason for your refund request
• Confirmation: Our customer support team will respond to your request within 2 business days. We may send you a confirmation email with instructions for returning physical items, if applicable.
• Processing: Once we receive your request and verify that it meets our eligibility requirements, we will process your refund within 5-10 business days. The refund will be issued to the original payment method you used for the purchase.

4. Refund Amount and Payment Method

Approved refunds will be issued for the full purchase price of the product, excluding any shipping and handling fees, unless the product arrived damaged or defective. Taxes, if any, will be refunded in accordance with applicable laws. Refunds will be credited back to the original payment method (credit card, debit card, or PayPal). The time it takes for the refund to appear in your account may depend on your financial institution's processing times, typically 5–10 business days for most credit card issuers.

5. Exchanges

If you received a defective, damaged, or incorrect product (for example, the wrong edition of the cookbook), we will be happy to exchange it for a new or corrected item at no additional cost to you. To initiate an exchange, contact us within 30 days of the purchase date with your order details. We will provide instructions for returning the defective item and will ship the replacement once we receive the returned item or, at our discretion, we may ship the replacement immediately.

6. Non-Refundable Items

The following are not eligible for refunds or exchanges:

• Items that have been partially or fully consumed, used, or damaged by the customer.
• Digital products that have been downloaded and are not defective.
• Gift cards, if applicable, purchased through our website.
• Products purchased from unauthorized third-party resellers.
• Any products where the 30-day refund period has expired.

7. Late or Missing Refunds

If you have not received your refund within 5-10 business days after approval, please check your bank account again. If the refund still has not appeared, contact your credit card company or bank, as there may be a delay in their processing. If you have done all of this and still have not received your refund, please contact us at [email protected], and we will investigate the matter and ensure your refund is properly issued.

8. Returns for Physical Products

Unless the product was defective or we made an error, the customer is responsible for return shipping costs for physical products. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items. We are not responsible for items lost in transit when returned by the customer. Physical products must be returned to the address provided by our support team.

9. Digital Products and Download Policy

All sales of digital products, including our downloadable recipe books and recipe collections, are final once the download link has been accessed or the file has been delivered. However, refunds will be considered under the following circumstances:

• If the digital product fails to download or is corrupted, we will provide a new download link or, at our discretion, issue a refund.
• If the digital product is materially different from the description provided on our website, a refund may be issued.

We are not able to issue refunds, under any circumstances, if digital products have been exposed or distributed, as the product's integrity and value have been compromised.

10. Chargebacks and Disputes

In the event of a chargeback or payment dispute initiated by the customer, we will provide evidence of the transaction, delivery, and any relevant correspondence to the payment processor. We are not liable for any fees associated with chargebacks filed without a valid reason under this Refund Policy.

11. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website or purchase of our products constitutes acceptance of the updated policy. We encourage you to review this policy periodically to stay informed of any changes.

12. Contact Us

If you have any questions about this Refund Policy, to initiate a refund, or to request an exchange, please contact us:

• Email: [email protected]
• Website: www.costavldas.shop
• Address: Costa Vida, 123 Flavor Street, Mexico City, MX 01000

Our customer support team is available Monday through Friday, 9:00 AM – 6:00 PM EST. We aim to respond to all inquiries within 2 business days.

13. Acceptance of Policy

By purchasing a product from Costa Vida, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.